✅ Our Customer Service Policy

As the Tatil Aktiviteleri brand, we embrace customer satisfaction not just as a goal, but as a core principle that is at the center of all our activities. Born in the Hisarönü region of Fethiye with the assurance of Mont Blanc Travel, our aim is to provide our guests not just a tour or a package program, but to offer trust, comfort, and a valuable experience. In this regard, our customer service policy is based on the principles of transparency, accessibility, quick resolution, empathy, and continuous improvement.

Above all, customer satisfaction for us means not a temporary commitment, but a sustainable dedication. Therefore, we structure our communication with each guest to encompass not only pre-sale but also during and after the sale. Any request, suggestion, or complaint that may arise during the reservation process, during the tour, or thereafter is handled meticulously by our professional and friendly teams.

Accessibility is one of the cornerstones of our customer service. Our guests can easily reach us through our email address info@tatilaktiviteleri.com, our website, or social media channels. In line with our quick response policy, we ensure to respond to every communication request within a maximum of 24 hours. Especially in situations like holiday processes where time is very valuable, being able to provide instant solutions is a priority for us.

Empathy and understanding are other values we emphasize in the training of all our personnel. Every guest's holiday plan is unique, and their expectations are different. With this awareness, we aim to first listen, understand, and provide the most accurate solution in every communication. In the face of any negative experience our guests may encounter, we approach with a focus on solution and compensation rather than blame.

Transparency is an absolute principle in all services and pricing we offer. All inclusive-exclusion information, rules, and cancellation policies for the tours and packages presented on our website are clearly stated. Thus, our guests know exactly what they are paying for and what they will receive. They will not face surprise costs or incomplete information.

Moreover, we consider customer feedback not just as an evaluation but as a development opportunity. Every constructive comment is a step for us. We take into account the feedback from our guests directly in improving our service quality, making our website more user-friendly, and enriching tour content among many other areas.

As Tatil Aktiviteleri, our customer service policy is not only aimed at meeting current expectations but is also oriented towards being ready for future needs. We work with a reliable, fast, and guest-oriented service understanding; aiming to complete every holiday with a smile.